FAQ
ORDERS
Can I track my order?
Yes! Once your order has left our warehouse you will receive a tracking number by email. You can check the current status of your shipment. Alternatively, you can email Customer Care at Info@JosephineReve.com and we will track the order on your behalf.
May I cancel/modify my order?
If your purchase has not been processed, we can cancel an order or edit your shipping details.
We are unable to combine orders, alter sizes, add or remove pieces to an existing order once it has been placed.
Immediately contact Customer Care team at Info@JosephineReve.com.
What if my item is damaged, defective or incorrect?
We’re so sorry for the inconvenience! Please send us an email with your order number to Info@JosephineReve.com and include a picture of the damaged or wrong product. We’ll make sure to look after you!
I’m in love with something that is out of stock?
You can sign up to our restock notifications!
Please go to the product of interest on our website. Click on the “EMAIL WHEN AVAILABLE” option and fill out the request.
I keep seeing these amazing styles on Instagram and Facebook that I can’t find on your website. when will they become available?
Soon… we promise! We get so excited about our new styles that we sometimes share sneak peeks on social media. Send a screenshot to Info@JosephineReve.com and we’d be happy to let you know the name of that item and its planned launch date.
DELIVERIES
How long does it take to ship my order from time of purchase?
We strive to process all orders in 1-3 business days from when the order is received.
Is Joséphine rêve responsible for lost packages?
If your package is lost in transit, we will do everything we possibly can to assist you.
We are not responsible for packages once proof of delivery is generated. Once the carriers have received the package, we cannot be responsible for delivered items that have been lost or stolen.
RETURNS
How long does it take to process my return?
Once we have received, inspected and approved your return, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
PAYMENTS
Why is my credit card being refused?
The card in use may have expired.
You may have exceeded the authorized credit limit. Please contact your bank.
Your billing address may differ from your shipping address. Please call your credit card company to verify your information. A mismatch can cause an inconvenience in all purchases. Always check that all fields are filled in correctly.
Gift Card
How do I use my Joséphine rêve gift card?
Redeem it at www.JosephineReve.com. Apply your unique gift code during checkout.
How do I check my gift card balance?
Please contact Customer Care team Info@JosephineReve.com. Please be ready to provide us with your gift card code.
When will my gift card expire?
Never! Unless otherwise specified.
NEWSLETTER
How can I unsubscribe from receiving emails?
If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each newsletter.
FIT
Can you help me with size?
Sure! Please reference the fit tips, size charts and model stats on each page. If you need any additional help, please email us at Info@JosephineReve.com.
What does “oversized” mean?
Many of our styles are intended to fit a little more oversized than you may be used to. If we recommend sizing up or sizing down, we’ll let you know on the product page. Otherwise, we encourage you to take usual size and experiment with layering, tucking, folding sleeves and more. Email us anytime for styling or fit advice.